All
FAQ
Announcements
Product documents
Completion of Futures Database Upgrade
Dear valued customers, We have completed the futures database upgrade at 20:00 Sep 9, 2018 (HKT), earlier than expected. Although all services remained normal during the upgrade, some of our users might have received the error message “server internal error” within a short period of time, which was caused by the change of our operational servers. However, please rest assured that the error would not cause any issues to your account and assets. We apologize for the inconvenience caused.Published on Sep 9, 2018Updated on Nov 17, 2025AnnouncementsFutures Trading Upgrade 2.0, Downtime & Fee Adjustments
Best regards, OKX 21:41 Sep 5, 2018 (HKT) -------------------------------------------------------------------------------------------------------------- Dear valued customers, Due to market volatility, the scheduled futures database upgrade will be postponed to 21:30 Sep 5, 2018 (HKT). Further announcement will be made when the upgrade commences. Please carry out neccessary preparation. We apologize for any inconvenience caused.Published on Sep 5, 2018Updated on Nov 17, 2025AnnouncementsData Migration of Futures Trading Bills
Dear valued customers, Due to the huge amount of futures trading bills stored in our database, it is essential for us do perform a data migration from 09pm-10pm on Jul 27, 2018 (Hong Kong time). During the migration, you will only be able to check the futures trading bills of the last 15 days. We expect that the data migration will take approximately one week. After the migration is completed, the futures trading bills of the last 3 months will be able to be retrieved.Published on Jul 27, 2018Updated on Nov 17, 2025AnnouncementsOKX official announcement: Reopening of withdrawals and other related updates
We maintain our commitment to ensuring that OKX will always be a transparent and credible blockchain services company. Our cold wallet technical solution has previously been published on our site (https://www.OKX.com/wallet-security).Published on Nov 19, 2020Updated on Nov 17, 2025AnnouncementsWhat does OKX NFT Marketplace offer but other platforms don't?
Let's delve deeper into the multifaceted features that distinguish OKX from its counterparts across various crucial functions.Order execution mastery OKX's commitment to empowering users is exemplified through its robust standalone app trading feature. This feature not only provides unparalleled control over trades but also signifies a commitment to user-friendly interfaces.Published on Dec 27, 2023Updated on Sep 12, 2025FAQ24OKX now offers its services in Singapore through my.okx.com
As part of our commitment to deliver a secure, compliant and customer-focused experience, OKX will be offering its services in Singapore via the subdomain my.okx.com. This new subdomain will provide the same range of products and services previously offered on www.okx.com in Singapore. At OKX, we remain committed to enhancing our value proposition to deliver an exceptional and localized experience for our users. OKX SG teamPublished on Nov 12, 2024Updated on Feb 9, 2026AnnouncementsOKX now offers its services in the European Economic Area through my.okx.com
At OKX we're committed to delivering a localized experience for our customers and the launch of my.okx.com will allow us to keep enhancing our value proposition locally. We're looking forward to serving you better and continuing to be a part of your digital asset journey!Published on Jul 30, 2024Updated on Nov 17, 2025AnnouncementsHow do I reach out to OKX Singapore customer support?
We appreciate your patience and are committed to supporting you every step of the way. If you want to learn more about our Support Center, visit here.Published on Jun 18, 2025Updated on Nov 17, 2025FAQ2What are the cryptoassets that are listed on OKX in the UK?
At OKX, we are committed to offering a diverse selection of tokens, aiming at innovation, security, and the diversification of your portfolio. Here, you will find the tokens currently available to users registered in the United Kingdom. Reflecting our ongoing effort to meet the demands and expectations of our community. Please note that this list was drafted on May 14, 2024. We'll continue to list and delist tokens on an ongoing basis.Published on May 15, 2024Updated on Feb 9, 2026FAQ23How do I buy NFTs?
OKX NFT is committed to continuous improvement of our products and services. If you are interested in OKX, Web3 or blockchain, you are welcome to visit our Support Center.Published on May 30, 2023Updated on Feb 12, 2026FAQ530Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
Polynomial commitment: we calculate the hash value of the computation trace and corresponding user balance, user ID, and the value of the corresponding constraint polynomial for each row, and generate a Merkle tree. The Merkle root is the commitment value of the polynomial. Generating sampling proof: using the Merkle root as a random source, we sample the data.Published on May 10, 2023Updated on Sep 8, 2025FAQ179Updates on the withdrawal services of OMG, EOS, XUC
As always, we are committed to provide you with the best products and services! OKX 29 November, 2017Published on Nov 29, 2017Updated on Nov 17, 2025AnnouncementsOKX Wallet’s announcement on the resumption of Auto-confirm on Solana
We remain committed to providing you with high-quality products and services. OKX Wallet team Aug 4, 2025Published on Aug 4, 2025Updated on Sep 12, 2025AnnouncementsOKX Wallet’s announcement on the maintenance of the Auto-confirm web feature
We remain committed to providing you with high-quality products and services. OKX Wallet team Aug 4, 2025Published on Aug 4, 2025Updated on Sep 12, 2025AnnouncementsOKX Wallet Service Maintenance Completion Announcement
We appreciate your support and want to assure you of our commitment to providing the best services at all times. OKX team November 22, 2024Published on Nov 23, 2024Updated on Nov 17, 2025Announcements