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How do I protect my account from Trojan horse takeovers?
Refrain from visiting untrustworthy websites or installing unknown software. Use devices and software from reputable sources only. Note: If your email, authenticator, and passkey accounts share the same login, a hacker could compromise all of them at once. Use separate accounts where possible for critical services. Your awareness is your first line of defense.Published on 30 May 2025Updated on 5 Feb 2026FAQ11How to solve the problem of encountering errors when logging in to wallet
To protect your assets, please follow these steps: Make sure your computer and network are free of malicious software or unauthorized programs. Install and update antivirus software, and perform regular system scans. Download and log in to the wallet extension through our official website. If you’re using batch tools, download them only from trusted sources. Thank you for your understanding and support. If the issue persists, contact your browser’s customer service team. OKX team July 15, 2024Published on 15 July 2024Updated on 17 Nov 2025Announcements4 Steps to Keep Accounts Safe
To improve security awareness, users do not login account on the public computer; and personal computer should install anti-virus software. 3. Users should create an admin password when making transactions. OKX has a strong security system, but we need users’ cooperation and use the relevant settings.Published on 3 Oct 2017Updated on 17 Nov 2025AnnouncementsGet started with Orbit livestream
Copy the stream key and stream URL, and paste it into your preferred external streaming software. The following screenshots use OBS as an example. Paste the stream key and stream URL into your external streaming software. Configure the source of your video and audio. Preview your livestream on the Orbit livestream. Start streaming from your external streaming service.End your livestream When you are done streaming, you can end your livestream on OKX or your external streaming service.Published on 5 Jan 2026Updated on 29 Jan 2026Product documentationHow do I use a physical security key to protect my account?
Unlike software-based options, physical security keys work offline and are not reliant on cloud services, minimizing risks like account takeovers or unauthorized access.Why choose physical security key? A physical security key provides an additional layer of protection, especially against potential vulnerabilities in software-based options like authenticator apps and passkeys.Published on 10 Jan 2025Updated on 12 Feb 2026FAQ17,968OKX API FAQ
If you're using a third-party software to connect with OKX and see this error, please check with the software provider if it supports regional domains. For example, EEA users must connect through eea.okx.com, otherwise the request will fail.Why does it show the error "50110" when binding to a third-party software?Published on 20 Sept 2024Updated on 9 Apr 2026FAQ135OKX lists Internet Computer's native asset, ICP, for spot trading and launches $10M fund to support ecosystem
Geared towards developers and entrepreneurs, the creators of websites and software, the project boasts blockchain technology that runs at web speed, efficient data processing and storage and high security. The ICP token is used for decision making on the network, as well as a utility token to pay for services within the decentralized ecosystem.Published on 10 May 2021Updated on 17 Nov 2025AnnouncementsWhat's OKX Security Assistant?
You’ve recently installed software or plugins from unknown sources, run suspicious installers, or opened suspicious attachments. Can verify first, then handle (but don’t delay long-term) The risk level is medium, and you can clearly associate it with legitimate software components you installed. It’s still recommended to verify: Process path Source Whether there’s abnormal auto-start behaviorHow do I handle risks? Please prioritize “clean / uninstall” actions.Published on 15 Jan 2026Updated on 13 Feb 2026FAQ15Trading of Internet Computer's ICP now live on OKX
Geared towards developers and entrepreneurs, the creators of websites and software, the project boasts blockchain technology that runs at web speed, efficient data processing and storage and high security. The ICP token is used for decision making on the network, as well as a utility token to pay for services within the decentralized ecosystem.Published on 10 May 2021Updated on 17 Nov 2025AnnouncementsThe Recommendations to Improve OKX Account Safety
To improve security awareness, users do not login account on the public computer; and personal computer should install anti-virus software. 4. Users should create an admin password when making transactions OKX has a strong security system, but we need users’ cooperation to use the relevant settings. We strongly recommend that users follow the above tips.Published on 30 Sept 2017Updated on 17 Nov 2025AnnouncementsWhat can I do if my device is running in an unsafe environment?
A virtual machine (VM) is software that simulates a complete hardware system, allowing a single physical computer to run multiple operating systems independently and in isolation. Your account may be automatically logged out because the browser environment has changed. We recommend switching to a different browser and trying to log in again.Published on 19 Jan 2023Updated on 12 Feb 2026FAQ298Why is my deposit/withdrawal suspended?
Upgrading the software of the nodes (also known as client software) is known as a blockchain upgrade, and does not involve changing the existing ledger. As public blockchains are decentralised, node upgrades are not compulsory. Node upgrades usually take place after a mainnet upgrade. If I encounter this situation, what should I do? We'll be keeping a close eye on the upgrade/maintenance process. Upon completion, we will resume our service immediately.Published on 31 Aug 2023Updated on 26 Jan 2026FAQ992OKX Launches CeDeFi Boost event, featuring Midnight and 120,000,000 NIGHT tokens.
Only transactions settled using the wallet software as determined by the Organiser (set out on the Campaign page) and during the Campaign Period shall qualify for any reward under this Campaign. Users participating in the Campaign using the OKX Passkey Wallet also agree to be bound by the In-App Wallet Terms of Service, OKX Web3 Ecosystem Terms of Service and OKX Web3 Privacy Notice.Published on 8 Dec 2025Updated on 22 Dec 2025AnnouncementsHow do I safeguard my Web3 wallet from fraudsters?
Refrain from authorizing unknown third-party project software to prevent information leakage and potential asset lossFraud case studyFraud case study 1: Guiding users to click on unfamiliar links for wallet authorization Review of fraudulent tactics: Tactic 1: Luring users with high-yield activities to open unfamiliar links and authorize their wallets. Tactic 2: Posing as official entities and guiding users to authorize wallets.Published on 13 Dec 2023Updated on 27 Jan 2026FAQ990Why did my identity verification fail?
Ensure the photos have not been edited using image software (e.g., Photoshop) and are not screenshots. Upload color photos or files. Upload clear photos showing all four corners of the document (front and back if applicable). Make sure all pages containing important information are included. Ensure the entire document is visible, readable, undamaged, and free of glare. Confirm that the document is still valid and not expired.Published on 5 Sept 2023Updated on 9 Apr 2026FAQ11,530