All
FAQ
Announcements
Product documents
How do I connect my Keystone Hardware Wallet to OKX Wallet?
OKX Wallet browser extension You can download the extension from Google Chrome Webstore. Select Connect wallet to start.On Keystone hardware wallet Go to your Keystone hardware wallet and select OKX Wallet QR code will appear, ready for scanning with OKX WalletOn the app Go to the OKX App > Wallet, and select I already have one Select Hardware wallet and opt for Keystone Select Scan to connect and scan the QR code displayed on your Keystone wallet.Published on 8 Nov 2023Updated on 2 Mar 202612,727How do I manage my wallet? (web)
A wallet is all you need for your Web3 experience.Getting started You can download the extension from Google Chrome Webstore. Select Connect wallet to start. Opening Connect wallet pageSelect Create wallet Open the OKX Wallet browser extension and select Create wallet if you don't have a wallet, and select either seed phrase or hardware wallet to create one Note: make sure you've connected your hardware wallet before creating your wallet.Published on 22 Aug 2023Updated on 14 Apr 2026894How do I manage my wallet? (app)
Write down seed phrases to complete creating a wallet Verify your seed phrase and select Done to complete your wallet creation Verify the seed phrase to complete your account creationSelect Import wallet Select Import wallet and Seed phrase or private key, Cloud backup, Hardware wallet, or Keyless wallet restoration to import your existing wallet Fill in your Seed phrase/Private key or connect your keyless wallet or hardware wallet via Bluetooth/Cloud and select Confirm You can decide to enable FacePublished on 22 Aug 2023Updated on 10 Apr 20261,997What should I do if I forget my OKX wallet password?
Use physical backup methods whenever possible, such as writing them down on paper or storing them on an offline hardware device. Avoid saving or transmitting private keys or seed phrases on internet-connected devices. Do not take screenshots or photos, as this may expose the information to online attacks. Do not import your private key into unknown third-party websites, and do not download or use wallet applications from unverified sources.Published on 28 Oct 2022Updated on 7 Apr 202613,392What is OKX keyless wallet?
Open menu page Select Import wallet > Keyless wallet restoration Restore your keyless wallet by importing the wallet Enable Face ID to unlock wallet or make transactions Enter your Password and select Confirm Select Scan to restore / Restore from cloud backup to restore it Note: if your old device is unavailable or the private key share on your device is compromised, you can restore your wallet through a cloud backup.Published on 1 Aug 2023Updated on 27 Jan 2026211How do I back up my wallet to iCloud, Google Drive and Huawei Cloud?
Can the wallet store my backup password and retrieve it for me? It's crucial to keep your backup password safe or write down your wallet's seed phrase or private key. If you forget your backup password without noting down the seed phrase, you won't be able to recover your assets.What can I do if I forget my backup password? If you forget your backup password, you can't recover the wallets backed up with this password.Published on 12 Jan 2023Updated on 2 Mar 20269,557What is AA Smart Account?
Supported import methods include: Keyless wallet recovery Cloud backup restore (iCloud, Google Drive, or Huawei Cloud) Seed phrase Private keyStep 2: How your AA Smart Account is retrievedCase 1: Keyless wallet or private key wallet If your AA Smart Account was created under a keyless wallet or a private key wallet, it will be automatically retrieved after the wallet is imported, as long as the AA Smart Account has a balance.Case 2: Seed phrase wallet If your AA Smart Account was created under aPublished on 4 Sept 2023Updated on 9 Feb 20266,099What's a private key/seed phrase?
the OKX app and load the Web3 mode, before selecting Menu Select Backups option under the Wallet security section on the Settings page Choose the wallet you wish to backup Select seed phrase then follow the steps to check your seed phrase Select seed phrase as your backup option in the walletWhy is my wallet address different when I recover it on another device?Published on 24 Aug 2023Updated on 4 Apr 20262,879How do I trade with OKX DEX?
How do I create and backup my wallet?Published on 12 Feb 2025Updated on 17 Nov 202530What's the multisig scam?
Stay informed Regularly update yourself with the latest security tips and information from trusted crypto communities and sources. For more info on this topic, visit here.Published on 20 Aug 2024Updated on 12 Sept 202596How do I safeguard my Web3 wallet from fraudsters?
Be wary of unknown sources: avoid importing private keys into unknown websites or using wallets from unfamiliar sources. Promptly check for malware or viruses if abnormalities are detected. Store your data offline: keep sensitive information like private keys, passwords, and mnemonic phrases confidential. Use physical media as your backup, such as writing on paper and storing it offline.Published on 13 Dec 2023Updated on 27 Jan 2026995How do I secure my MPC wallet?
If you didn't backup your Share 3's data to your device's cloud and your device is lost, you can't access your assets permanently as you only have Share 1 remaining on your wallet's server.How do I restore my wallet? You can restore your wallet via cloud backup using Share 1 and Share 3 data even if you have lost your device. All the 3 secret codes will be reset to secure your asset and prevent the risk of Share 2 data being leaked. It'll not affect your wallet address or your assets.Published on 22 Aug 2023Updated on 17 Nov 2025420What should I do if facial recognition fails?
Important notes before updating or reinstalling: If you have created a Web3 wallet, back up your wallet first. Learn more here about how to back your seed phrase or private key. If you have created a keyless wallet, before updating or uninstalling the app, kindly ensure that: You can log in to the Exchange account linked to the keyless wallet. You remember the password for your cloud backup.Published on 11 Oct 2024Updated on 14 Apr 2026445How do I export my AA Smart Account?
Note: One private key wallet can only create one AA Smart Account Select the Private key to back up your AA Smart Account Select your AA Smart Account > the chain that you wish to back up and select Copy anyway to back up your AA Smart Account's private key Select your AA Smart Account to copy your private key Select Copy anyway to copy the private keyKeyless Wallet This wallet doesn't store the complete private key on your local device, hence it can't be backup Note: Exported AA Smart Accounts arePublished on 11 Aug 2023Updated on 12 Sept 202538OKX wallet FAQ
Please note that resetting your wallet means restoring your OKX wallet to its initial state, and wiping out all the seed phrases, private keys, and wallet data. Once the reset is complete, you need to re-enter your seed phrase or private key to access your wallet. Open Menu page3. How do I import a wallet? You can open your OKX Wallet, and select ▼ > Add wallet > Import wallet > Restore keyless wallet/Cloud backup/Seed phrase/Private key.Published on 24 Aug 2023Updated on 2 Mar 20262,931