FAQ
Account management and security
- My mobile phone isn't working, what should I do?Published on Aug 22, 2023Updated on Jan 27, 2026456
- How do I migrate my email address or phone number to another account? (web)Published on Aug 22, 2023Updated on Feb 12, 2026379
- How do I migrate my email address or phone number to another account? (app)Published on Aug 22, 2023Updated on Feb 9, 2026580
- How do I change my login password?Published on Aug 22, 2023Updated on Feb 11, 202619,384
- How do I update my login password?Published on Aug 22, 2023Updated on Oct 15, 202528
- How do I transfer/deposit crypto with my sub-accounts?Published on Aug 22, 2023Updated on Nov 17, 20256,789
- I haven't received the SMS codePublished on Aug 16, 2023Updated on Feb 11, 202631,765
- I haven't received the SMS codePublished on Aug 16, 2023Updated on Feb 9, 202619
- How do I create passkeys? (app)Published on Aug 16, 2023Updated on Feb 11, 202612,368
- How do I create passkeys? (web)Published on Aug 16, 2023Updated on Jan 29, 20264,202
- My authenticator app isn't working, what should I do?Published on Aug 11, 2023Updated on Feb 9, 20261,730
- Disabling cloud sync on your authenticator appPublished on May 12, 2023Updated on Feb 12, 20264,281
- What can I do if my device is running in an unsafe environment?Published on Jan 19, 2023Updated on Feb 12, 2026296
Showing 31-43 of 43 articles