FAQ

Account, security, and verification

What can I do if my device is running in an unsafe environment?
Published on Jan 19, 2023Updated on Sep 8, 2025295
Why is my account frozen and how do I unfreeze it?
Published on Aug 22, 2023Updated on Sep 8, 202523,007
My phone isn't working, what should I do?
Published on Aug 1, 2024Updated on Apr 21, 20257
How long does it take to complete my identity verification?
Published on Sep 4, 2024Updated on Nov 17, 20257
How to fix passkey error 50162 on Android devices
Published on Dec 8, 2025Updated on Dec 26, 2025216
A beginner's guide to identity verification
Published on Oct 9, 2025Updated on Dec 30, 20252
How do I join a video call with customer support?
Published on Aug 26, 2025Updated on Oct 27, 202534
How do I whitelist OKX Emails?
Published on Nov 26, 2024Updated on Sep 8, 202554
How do I submit my proof of address (POA)?
Published on Sep 25, 2024Updated on Nov 17, 20253
How do I register for an OKX account?
Published on Sep 6, 2024Updated on Dec 29, 202536
How do I verify my identity with ID and selfie photos?
Published on Sep 4, 2024Updated on Nov 17, 202539
What are sanctions?
Published on Sep 1, 2024Updated on Nov 17, 20252
How do I submit my proof of address (POA) in Saudi Arabia?
Published on Jun 12, 2024Updated on Nov 7, 2025173
How do I verify an individual account from Mexico?
Published on Sep 25, 2023Updated on Dec 30, 2025145
How do I freeze my account? (app)
Published on Jul 11, 2024Updated on Oct 15, 20256

Showing 46-60 of 65 articles