FAQ

Deposit and withdrawal

Address type upgrade FAQ
Published on Aug 26, 2025Updated on Sep 3, 202527
How do I make a deposit? (web)
Published on Aug 13, 2023Updated on Sep 3, 20255,669
How do I find my deposit address and tag/memo/comment?
Published on Aug 22, 2023Updated on Sep 3, 202557,314
How do I select the correct network for my crypto withdrawals and deposits?
Published on Aug 22, 2023Updated on Sep 3, 202520,257
Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
Published on Oct 21, 2024Updated on Sep 2, 202568
What should I do if the other platform didn't receive my withdrawal?
Published on Oct 18, 2024Updated on May 15, 2025505
How do I check my deposit progress?
Published on Aug 13, 2023Updated on Sep 3, 20257,887
Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
Published on May 10, 2023Updated on Sep 2, 2025174
What should I do if my withdrawal isn't successful?
Published on Oct 17, 2024Updated on Apr 1, 2025171
Why hasn't my deposit been credited?
Published on Sep 1, 2023Updated on Sep 2, 202512,756
Why hasn't my withdrawal arrived in the account?
Published on Aug 22, 2023Updated on Jul 24, 202518,436
Do I need to pay fees for deposit and withdrawal?
Published on Jun 1, 2023Updated on Jun 4, 20255,317
What's Satoshi test and how do I complete it?
Published on May 28, 2024Updated on Jul 11, 202543
Crypto available for withdrawal FAQ
Published on Jan 25, 2024Updated on Aug 29, 20253,606
What should I do if I deposit to the wrong address?
Published on Oct 15, 2024Updated on Sep 3, 2025153

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